These Terms and Conditions of Use (“Terms of Use”) apply to the Information Governance Services Ltd’s (“IGS”) ‘Book a Consultation’ website page, located at https://www.informationgovernanceservices.com/book-a-consultation/.

By using this site and completing a booking request, you automatically agree to these terms of use. If you do not agree to these terms of use, do not complete a booking request.

What is the 30-minute initial consultation?

As a data protection consultancy, IGS offer a wide range of services to our clients and to potential clients. We recognise the importance of good business relationships and being able to work with people you can trust, that’s why IGS offer all prospective clients a free 30-minute initial consultation meeting with one of our consultants so that you we can collaboratively discuss your query, project or support you need our assistance with. This meeting will be a chance to establish whether our organisations are a good fit for each other, whether we can support you, and to ask any questions before officially engaging us as a service provider.

The meeting will be held virtually on Microsoft Teams, and we utilise Microsoft’s Booking platform to facilitate the calendar arrangement as well as capturing the essential information we require to undertake the consultation meeting.

What personal data will we collect, and why do we collect it?

We will use any personal data you provide to us to provide the 30-minute initial consultation service. We will process your personal data in accordance with our Privacy Notice. The personal data we will be required to collect in order to process your booking request is:

• Name;
• Email address;
• Telephone number;
• The name of your organisation;
• The role within your organisation.

We will only collect and/or use your personal data as allowed by law. We collect this information under Article 6(1)(b) of the UK GDPR – for the performance of a contract between IGS and yourself.

If you choose not to provide the information requested in the form

If you do not provide the information requested on the booking form, we may not be able to perform under the contract we have or are trying to enter with you (for example, to provide you with the consultation service). Should this scenario occur, we may cancel your consultation booking request. We will notify you as soon as it is reasonably practicable to do so.

The prospective Client’s Obligations

Anyone who is intending to make a booking consultation is considered to be a prospective client (hereafter ‘The Client’). The Client will ensure that all fields of the form are complete.

This meeting is an initial consultation. It is not designed to be free advice for prospective clients who do not have any intention of engaging services from IGS. The Client confirms that they are seeking an initial consultation to a piece or pieces of work with IGS, which will continue outside of the initial consultation meeting. on behalf of their organisation and they are not seeking free advice.

The Client shall attend the booked consultation and make IGS aware if they are unable to attend the booked consultation as soon as possible. The Client can contact IGS at info@informationgovernanceservices.com. The Client should include their name and the appointment time which they have been provided so we can verify your identity and request. 

Prohibited Uses

The consultation service must not be used for free advice, whether that is for business or personal use.

Booking request procedure

You can complete a booking request form on our website. You may only submit a consultation request using the method set out on the site.

Please ensure all fields are complete and that the information provided is correct prior to submitting your consultation request.

After you submit your request, you will receive an automatic email from us acknowledging that we have received your meeting request. After which, a consultant will review the booking request, checking if it is in line with our Terms of Use. If the booking request is in line with the Terms of Use, a Consultant will reach out to you directly to send a Microsoft Teams invitation for your previously requested sloth.

Cancellations

We reserve the right to cancel any consultation without prior notice, and without reason. We will endeavour to give the Client as much notice as possible in the event that we have to cancel a consultation, and the reasons why the consultation has been cancelled. Where possible, we will provide alternative dates/times for re-booking the consultation.

The Client shall make the consultant aware if they wish to cancel the booked consultation as soon as possible.