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important things you should know
Frequently Asked Questions
We have a dedicated support mailbox to help you with any issues you may be having in accessing your course. You can contact support@informationgovernanceservices.com and explain your issue. A member of the team will investigate the issue and get back in touch with you as soon as practicable.
After purchasing the module, a link will appear on the screen which will provide you with access to the course. Additionally, you will be sent an email with an invoice which will have the link to the course within it. Finally, in your account settings on our site, you will be able to see a link to the course in the ‘Orders’ tab.
Yes. You can either create an account through the following link, or an account will automatically be created for you on purchasing a training module.
You can access your account by clicking on the following link, or by clicking on the ‘My Account’ button at the footer of this site.
You can access your account by clicking on the following link, or by clicking on the ‘My Account’ button at the footer of this site.
Our courses are designed to be taken linearly, meaning that you are required to complete each step to progress to the next one. Where our courses have a quiz to ensure that you understand and have learned the content, you are required to achieve at least 80% or higher to pass the quiz and progress. There is no limit on the amount of times you can take a quiz.
All training modules will expire within 1 year of purchase of the training module in question.
Absolutely! Once you have successfully completed the course, you will be prompted to download your certificate on the course page
If you are purchasing courses for a high number of people, we are happy to apply a discretionary discount on a case-by-case basis.
Yes, absolutely! We provide routine training to a number of organisations on a number of data protection, information governance and data and AI ethics. If you want us to provide training on a specific topic, or training for your whole team, get in touch with us at info@informationgovernanceservices.com
Our plan is to continuously upload new training modules so always keep an eye out for new courses. If there is a module you are particularly interested in us producing, get in touch with us at info@informationgovernanceservices.com and we may consider producing it!